My next guest is a customer growth strategist. He also calls himself a ruckus maker and a customer advocate. He helps organizations eliminate customer challenges, and creates market-beating customer results, predictably, at scale, in any environment. Welcome to Scale Your Sales podcast, Jermaine Edwards.
0:00 Consume Information Effectively to Provide Insight and Enhance the Value Service.
4:51 A platform is designed to connect other platforms and quickly create customer reports.
6:42 Transparency is key to develop the customer and buyer relationship.
8:30 The number one KPI to demonstrate on reports is the Impact Quotient looking at 7 areas of specific impact.
12:51 Clients demand a higher expectation of value and impact.
15:28 Key accounts is now a strategy rather than just a function.
22:06 If we just opened up and asked, where else can we get the best possible talent? We will be surprised by the diverse outcomes.
Janice B Gordon, the awarding-winning Customer Growth Expert and founder of Scale Your Sales Framework. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and of 150 Women B2B Thought Leader You Should Follow in 2021
Janice helps companies around the world to reimagine revenue growth through customer experience and sales.
Book Janice to speak virtually at your next event https://janicebgordon.com
Scale Your Sales Podcast: http://scaleyoursales-podcast.co.uk/
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